Return and Exchange Policy

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If you are not entirely satisfied with your purchase, we're here to help.

 Returns

We gladly accept returns and exchanges,

  • Just contact me within:14 days of delivery
  • Ship items back to me within:30 days of delivery
  • Request a cancellation within:3 hours of purchase

 Exchanges (if applicable)

We only replace items if they are defective or damaged. 

 The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders
  • Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Return Eligibility

To be eligible for a return, your item must be

  • unused and in the same condition that you received it
  • in the original packaging
  • Your item needs to have the receipt or proof of purchase.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.
  • Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

How To Return Your Item

  • To return your product, you should mail your product to: 1525 Northway Dr, Suite 316, St Cloud, Minnesota US 56303. Please do not send your purchase back to the manufacturer.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions on how to return your item to us,

Please contact us:

Email: sales@customoneonline.com

 

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